makmurqq Platform Privacy Notice

This page describes what we collect when you use makmurqq and how we keep that data protected. We take privacy seriously. Your account information, payment details, and gameplay history are encrypted and stored securely. We do not sell your data to third parties. We use it only to operate the platform, comply with law, and improve your experience.

Our servers may sit outside your jurisdiction. Data transfers across borders follow encryption protocols. We comply with applicable data protection laws in each region where we operate. If you have specific privacy concerns tied to your location—Jakarta, Surabaya, Bandung, Medan, or Semarang—contact our support team for clarity.

You have the right to access, correct, or delete your personal data. We explain how to exercise these rights below. This privacy notice is not boilerplate; it reflects how we actually handle your information on makmurqq.

What We Collect on makmurqq

We collect your email address when you create a makmurqq account. We collect your name, date of birth, and phone number during KYC verification. We also collect government ID details (ID number, expiry date, issuing authority) and proof-of-address documents. These are required by anti-money-laundering regulations; we cannot operate without them.

We collect payment information: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), deposit and withdrawal amounts, transaction timestamps, and processing status. We do not store full payment credentials; we use tokenised references instead.

We collect your IP address, device type (Android, iOS, desktop), browser information, and rough geographic location (to enforce jurisdiction rules). We collect login timestamps and security events (password changes, 2FA activations). All of this helps us detect fraud and protect your account.

How We Use Your Data

We use your data to operate makmurqq: process deposits and withdrawals, deliver slot tournaments and live-dealer sessions, settle sportsbook wagers, and provide customer support. We use it to verify your identity and comply with KYC regulations. We use payment and gameplay data to detect fraud, money laundering, and problem behaviour patterns.

We use your data to send you account notifications: login alerts, deposit confirmations, withdrawal status updates, tournament schedules (especially during Idul Fitri, Idul Adha, Imlek, or Nyepi when we run special events). We send these by email or in-app; you can opt out of non-critical emails in your account settings.

We analyse aggregate data (never individual profiles) to improve makmurqq: which games are popular, which payment methods are reliable, which tournament times draw the most participation. This helps us schedule events and maintain service quality.

Third-Party Processors

We use third-party processors to run makmurqq. Our payment processor handles deposit and withdrawal transactions; they see your payment method and transaction amounts but not your KYC documents. Our hosting provider stores our databases; they operate under strict data processing agreements. Our email service sends notifications; it sees your email address but no account balance or gameplay data.

Game providers (the studios behind Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and live-dealer tables) receive gameplay data in aggregate form only—never individual account details. Sportsbook data providers receive wager information to settle odds and results; they operate under confidentiality agreements.

All processors sign data processing agreements. We require them to encrypt data in transit and at rest. We audit their security practices. If a processor is breached, we notify you without unreasonable delay.

Data Retention and Deletion

We retain your KYC documents and transaction history for seven years after account closure. This is required by anti-money-laundering law in most jurisdictions. After seven years, we delete them permanently. You can request early deletion for non-regulatory data (e.g., gameplay history older than one year), though we may retain summaries for fraud detection.

If you close your makmurqq account, we stop processing data for marketing or analytics. We retain regulatory and security records as noted above. Your account data is marked as deleted in our systems within thirty days of closure.

If you request data deletion before closure, we provide what we can. KYC documents and transaction history must be retained for regulatory reasons. We provide the deletion timeline upfront when you request it.

Cookies and Tracking

We use cookies on makmurqq for session management (keeping you logged in) and to remember your preferences (language, game view settings). These are essential cookies; you cannot disable them without breaking account access.

We use optional analytics cookies to understand how you navigate the platform: which pages you visit, how long you stay, which games you try. This helps us improve the user experience. You can disable these in your browser settings without losing functionality.

We do not use third-party tracking cookies (e.g., Facebook pixels, Google Analytics) on makmurqq. We do not allow advertisers to track you across other sites.

Your Rights on makmurqq

You have the right to request a copy of all personal data we hold about you. We provide it in a standard format (CSV or JSON) within ten business days. You have the right to correct inaccurate data: update your email, phone, or address through your account settings. You have the right to request deletion of non-regulatory data; we delete it within thirty days if possible.

You have the right to object to data processing: you can opt out of marketing emails, opt out of analytics cookies, or request we not use your data for fraud detection (though this may affect account security). You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy.

To exercise these rights, contact our support team through in-app chat or email. Include clear details of what you're requesting. We respond within ten business days.

Security Measures

We encrypt all data in transit using TLS 1.3. We encrypt sensitive data at rest using AES-256. Passwords are hashed and salted; we do not store plaintext. Access to databases is restricted to authorised personnel only, with audit logging for all access.

We conduct regular security audits and penetration testing. If we discover a vulnerability, we patch it immediately and notify affected users. We maintain a responsible disclosure policy: if you find a security flaw, report it to our security team confidentially; we do not prosecute good-faith disclosures.

Despite these measures, no system is perfectly secure. If you suspect a breach, contact our support team immediately. We investigate and notify you within forty-eight hours if your data has been exposed.

Contact and Updates

If you have privacy questions, contact our support team through in-app chat or email. We respond within one business day. Our legal team handles data requests; we prioritise them over general support queries.

We may update this privacy notice. Material changes (new data types we collect, new purposes we use data for) are notified via email at least thirty days before they take effect. Continued use of makmurqq after notification constitutes acceptance. Non-material clarifications take effect immediately.

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